Senin, 20 Februari 2012

install adobe flash player

Installation problems | Flash Player | WindowsProducts affected

Flash Player information

If Flash Player is installed on your computer, the following box displays the version of Flash Player and your operating system. If Flash Player is not installed, an error message is displayed.

Problem

You are having problems with downloading or installing Flash Player in Windows.

Solutions

Follow these steps to install the correct version of Flash Player:
  1. Verify that your computer meets the system requirements for Flash Player
  2. Determine whether an older Flash Player version is already installed your computer 
  3. Download and install the latest Flash Player version
  4. Verify that installation is complete
  5. Uninstall the older Flash Player version (if the installation is not successful for any reason)
  6. Try more solutions (if necessary)

1. Verify that your computer meets the system requirements for Flash Player

Compare your computer system to the Flash Player system requirements. If your system doesn't meet the requirements, don't continue to step 2. See Archived Flash Player versions

2. Determine whether an older Flash Player version is already installed on your computer

  1. See the Flash Player information displayed above, and check if you have the latest available Flash Player version.
    The latest Flash Player version available for Windows is 11.1.102.62 .
  2. If Flash Player is not installed or you don’t have the latest version, download and install the latest Flash Player version
  3. Repeat step 1 and step 2 for each browser that you use. 

3. Download and install the latest Flash Player version

Flash Player for Internet Explorer
  1. Verify that Internet Explorer security and JavaScript settings are correct:
    1. In Internet Explorer, choose Tools > Internet Options.
    2. Select the Security tab.
    3. Select the Trusted Sites zone.
    4. If the Default Level button is not dimmed, select it.
    5. Move the slider until the security level is Medium.
    6. Click Apply.
    7. Click Custom Level.
    8. Find the section "Scripting."
    9. Set Active scripting to Enable.
    10. Click OK.
    11. Select the Internet zone and repeat steps d to j.
    12. Click OK. Close Internet Explorer and then restart it.
  2. (If you use Internet Explorer 9) Disable ActiveX filtering:
    1. In Internet Explorer, select Tools > Safety. If ActiveX Filtering is selected, deselect it.
    2. Close Internet Explorer and then restart it.
  3. Go to the Download Adobe Flash Player page. Click Download Now.
     
  1. In the File Download window that appears, click Run.
    Security Warning
  1. If one of the following windows appears, click Run or Yes:
    IE Security Warning


    User Access Control
  1. The Adobe Flash Player installer window appears, and Flash Player begins to download.
  1. When the following window appears, close Internet Explorer and click Retry.

     
  2. When the installation is complete, click Finish.
Flash Player for Firefox
  1. Go to the Download Adobe Flash Player page. Click Download Now.
     
  1. In the window that appears, click Save File.
  2. The Downloads window appears. Double-click the Flash Player installer.
    Downloads 
  1. If one of the following windows appears, click Run or Yes.
    Open File Security Warning


    User Access Control
  1. The Adobe Flash Player installer window appears, and Flash Player begins to download.
  1. When the following window appears, close Firefox and click Retry.
  2. When the installation completes, click Finish.
     
Chrome with Flash Player
You don’t have to install Flash Player if you use Chrome. Flash Player is integrated into Chrome and enabled by default. Chrome automatically updates when new versions of Flash Player are available. 
To ensure that you have installed the latest version of Chrome and have the latest version of Flash Player, select Chrome > About Google Chrome.
  • If you see the message “Google Chrome is up-to-date,” you have the latest version of Chrome. 
  • If Chrome is not up-to-date, click Update Now. 
  • If you can't download Chrome, try the steps below under Troubleshoot Flash Player download issues.
    Note: The integrated Google Chrome Flash plug-in cannot be uninstalled using the Flash Player uninstaller. You can only enable or disable the integrated plug-in as described in Using Flash Player with Google Chrome 

4. Verify that installation is complete

  1. Open your browser and check the status of Flash Player. 

5. Uninstall the older Flash Player version 

  1. For any reason if your installation is not successful, follow the instructions at Uninstall Flash Player.
  2. Restart your computer.
  3. Download and install the latest Flash Player version.

6. Try more solutions (if necessary)

If you have already tried all of the steps above, but you still can't install Flash Player, try the following steps one at a time.
Install in a firewall proxy server environment
Issue: The Flash Player installer sometimes has trouble working in some firewall proxy server environments.
Workaround: Download the Adobe Flash Player installer directly by clicking one of the following links.
Update your antivirus software
Issue: Antivirus software from vendors like Comodo, Jiangmin, and Rising are incorrectly identifying the Adobe Flash Player installer as malware. False reports from these vendors include “TrojWare.Win32.Trojan.Agent.Gen,” “Trojan/JmGeneric.bcy,” and “Suspicious.” Users are also reporting “Failed to Initialize” errors and the installer is getting quarantined.
Workaround: Antivirus software vendors and service providers are currently addressing this issue so that the installer is recognized as being legitimate. Ensure that your antivirus signatures are up-to-date, and repeat steps 1-4.
Troubleshoot downloading issues
(If you use Internet Explorer) Use Internet Explorer installation utility for Windows Vista and Windows 7
On some Windows Vista and Windows 7 systems, Flash Player is installed, but does not display rich media content.
If the installed Flash Player is version 9.0.28.0 to 10.0.45.0, use a special installation utility that uninstalls Flash Player and then installs the latest Flash Player version. This utility is for Flash Player for Internet Explorer. Follow these steps:
  1. Open Windows Explorer and navigate to one of the following folders (only one exists depending on your operating system): 
  • C:\Windows\System32\Macromed\Flash\
  • C:\Windows\SysWOW64\Macromed\Flash\
  1. Find the installation utility. It is a file with a name like FlashUtil10d.exe. The number and the letter, such as 10d in this example, depend on the installed Flash Player version.
  2. Close all applications except for Windows Explorer.
  3. Right-click the installation utility (FlashUtil10d.exe in this example).
  4. Select Run as administrator to execute the installer with administrator permissions.


     
  5. Select Yes in the User Account Control display, if it pops up.
  6. Select Install Now to install the update to Adobe Flash Player.


     
  7. Check the license agreement and select Install in the Install Adobe Flash Player display. 


     
  8. When the install completes, select Done. Restart your computer.
Note: As of Flash Player 10.1, the utility in the Macromed\Flash folder only uninstalls Flash Player. It does not start the automatic installation process as it did in Flash Player versions 9.0.28.0 to 10.0.45.0.
If you use this utility for Flash Player 10.1, download and install the latest Flash Player. 
The Flash Player 10.1 uninstall utility in the Macromed\Flash folder has the following names:
  • FlashUtil10*_ActiveX.exe
  • FlashUtil10*_Plugin.exe
The * in the name is a letter that depends on the version of Flash Player 10.1. For example,FlashUtil10h_ActiveX.exe is the name for Flash Player 10.1.53.64.
Both of these utilities uninstall Flash Player for Internet Explorer and Flash Player for other browsers such as Firefox. If you want to uninstall Flash Player for Internet Explorer only, use the Windows Control Panel to remove the program Adobe Flash Player 10 ActiveX. To uninstall Flash Player only for other browsers, remove the program Adobe Flash Player 10 Plug-in.
For more information about the utilities in the Macromed\Flash folder, see Installation issues when switching between release and debugger versions during development and testing.
Ensure that you have administrator permissions on your computer
On Windows NT, 2000, XP, Vista, and Windows 7, you can't install Flash Player if you don't have administrator permissions for your user account on your computer. 
To determine whether you have administrator permissions for your user account, do the following:
If you are using Windows XP: Right-click the start button and search for the Open All Users and Explore All Users menu items. If you find these menu items, you are an administrator and have enough rights to install software.
If you are using Vista or Windows 7: 
  1. Select the Start menu on the lower left of the screen.
  2. Select Control Panel.
  3. If you see a selection named User Accounts, you have administrator permissions.
  4. If you see a selection named User Accounts And Family Safety, you do not have administrator permissions. Follow these steps:
Home users: Create a user account with administrator permissions. Log in to that account and try reinstalling Flash Player. For more information, see the Microsoft Help page Create a user account.
Workplace users: In Vista and Windows 7, regardless of your permissions, you can run any application as an administrator. To run an application as an administrator, right-click the filename and select Run As Administrator. Provide the administrator ID and password when prompted.


If you need more help, contact your system administrator.
IT professionals: Administrative permissions are necessary so that the Adobe Flash Player installer can access the Windows system registry and the following folder:
C:\WINDOWS\system32\Macromed\Flash folder for a 32-bit machine
C:\WINDOWS\SysWOW64\Macromed\Flash folder for a 64-bit machine
When you have logged in to Windows as an administrator, repeat the steps above under Download and install the latest Flash Player version.
Solve problems with earlier versions of Flash Player
(If you use Internet Explorer) To remove an earlier version of Flash Player from your computer, follow the instructions at Uninstall Flash Player | Windows
(If you use Internet Explorer) If you try to install a version of Flash Player that was earlier than the version already installed on your computer, sometimes your computer crashes. If you see an error message that says, "The version of Adobe Flash Player ActiveX that you are trying to install is not the most current version," see Install an earlier version of Flash Player | Internet Explorer on Windows. However, note that Adobe does not recommend using earlier versions of Flash Player.
If your system isn't compatible with the latest version of Flash Player, see Flash Player 9 for older operating systems.
If you need an earlier version of Flash Player for development purposes, see Archived Flash Player versions.
Solve problems caused by third-party Flash uninstall tools
If you ran a third-party tool or any type of registry cleaner to resolve Flash Player problems, run the Flash Player uninstaller, and then reinstall Flash Player. For details on the uninstaller for Flash Player, see Uninstall Flash Player
Change pop-up blocker settings to allow movies to play
Pop-up and ad blocker software can prevent the display of rich media content. For more information, seeMovies do not appear after installing Flash Player.
Ensure that Internet utilities do not block Flash Player
Ensure that your firewall or utility settings are set to allow ActiveX controls and rich media content. Some Internet utilities, such as Norton Internet Utilities, act like firewalls and restrict viewing of ActiveX controls or block rich media content.
The following figure is an example of an Internet utility display. It shows that firewalls and Internet utilities can be configured to allow ActiveX content. Check your firewall or Internet utility documentation for more information.
(If you use Firefox) Ensure that the Flash Player plug-in is enabled
If you are using Firefox, Flash Player is installed as a Firefox plug-in. To ensure that the plug-in is enabled, do the following:
  1. In the Firefox menu, select Tools > Add-ons.
  2. Select Plugins in the Add-ons dialog box.
  3. Select Shockwave Flash in the list of plug-ins.
  1. If you see the Disable button, then the plug-in is enabled. Close the dialog box. 
  2. If you see the Enable button, then the plug-in is disabled. Select the Enable button and close the dialog box.
(If you use Internet Explorer) Ensure that the Flash Player add-on is enabled
If you are using Internet Explorer, Flash Player is installed as an Internet Explorer add-on. To make sure that the Flash Player add-on is enabled, do the following:
  1. In the Internet Explorer menu, select Tools > Manage Add-ons.
  2. Select Shockwave Flash Object in the list of add-ons. (If you do not see Shockwave Flash Object in the list, then Flash Player is not installed for Internet Explorer.) 



  1. If the status is Enabled, then the add-on is enabled. Close the dialog box.
  2. If the status is Disabled, select Enable. Close the dialog box.
Error messages sometimes displayed during Flash Player installation
The following table explains common errors that occur when installing Flash Player 10.1.
Error Information
Pop-up window
Error: Another Flash Player installer is already running
Cause: Another instance of the installer or uninstaller for Flash Player is open.
Solution: Close the installer or uninstaller window that is open.
Error 1011: Another Flash Player installer is already running
Error: A more current Flash Player is either installed or is available from www.adobe.com.
Cause: The version of Flash Player already installed on your computer is newer than the one that you are trying to install.
Solution: Uninstall Flash Player using the instructions in Uninstall Flash Player | Windows. Follow the instructions at the top of this page. 
Error 1013: A more current Flash Player is either installed or is available from www.adobe.com
Error: The existing Flash Player is in use.
Cause: An application is still using Flash Player.
SolutionClose the application and try installing again.
Error 1025: The existing Flash Player is in use
Error: The file could not be written due to the lack of permissions.
Cause: You don't have administrator permissions on your computer.
Solution: Log in to your computer as an administrator.
Error 1031: The file could not be written due to the lack or permissions
Error: The Flash Player ActiveX control could not be registered.
Cause: ActiveX could not register.
Solution: Verify that you are logged in as a user with write permissions to all of the registry entries for Flash Player.
See note below.
Error: 1032: The Flash Player ActiveX control could not be registered
Note: Administrative permissions are necessary so that the Adobe Flash Player installer can access the Windows system registry and the following folder:
  • C:\WINDOWS\system32\Macromed\Flash folder for a 32-bit machine
  • C:\WINDOWS\SysWOW64\Macromed\Flash folder for a 64-bit machine
The Flash Player installer uses the following Windows system registry entries:
HKEY_CLASSES_ROOT\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2} 
HKEY_CLASSES_ROOT\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000} 
HKEY_CLASSES_ROOT\CLSID\{1171A62F-05D2-11D1-83FC-00A0C9089C5A} 
HKEY_CLASSES_ROOT\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4} 
HKEY_CLASSES_ROOT\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9} 
HKEY_CLASSES_ROOT\TypeLib\{57A0E746-3863-4D20-A811-950C84F1DB9B} 
HKEY_CLASSES_ROOT\.spl HKEY_CLASSES_ROOT\.swf HKEY_CLASSES_ROOT\.mfp 
HKEY_CLASSES_ROOT\.sol HKEY_CLASSES_ROOT\.sor 
HKEY_CLASSES_ROOT\FlashFactory.FlashFactory 
HKEY_CLASSES_ROOT\FlashFactory.FlashFactory.1 
HKEY_CLASSES_ROOT\FlashProp.FlashProp 
HKEY_CLASSES_ROOT\FlashProp.FlashProp.1 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.1 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.3 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.4 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.5 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.6 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.7 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.8 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.9 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.10 
HKEY_CLASSES_ROOT\MacromediaFlashPaper.MacromediaFlashPaper 
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/futuresplash 
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/x-shockwave-flash  
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.1 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.3 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.4 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.5 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.6 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.7 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.8 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.9 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.10 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}

For more information on Windows Registry permissions, see the MSDN article Understanding Windows File And Registry Permissions.
Important: A damaged Windows system registry or incorrect registry permissions settings can prevent you from installing Flash Player. For more information, see Download SubInACL from Microsoft to fix permission issues that prevent the Flash Player installation.
Error messages on crashes 
(If you use Firefox) If Firefox displays the message "The Adobe Flash plugin has crashed," see The Adobe Flash plugin has crashed in Firefox Help.
(If you use Internet Explorer) If Internet Explorer displays the message "Internet Explorer has encountered a problem with an add-on and needs to close" and the message says that Adobe Flash Player was running when the problem occurred, see Flash Player crashes Internet Explorer | Windows XP, Vista 
For system administrators

Keywords: player; install issues; 19166; error 1904; 1904 error; troubleshooting

Doc ID 
(tn_19166)
Last updated 
2012-02-20
OS 
Windows (All)
Products affected
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